Kratos-Sync support

Last updated 13 October 2026

For help with Kratos-Sync, email info@p10x.my. Include the platform, what you were trying to do, the time and the displayed error. Do not send passwords or access tokens.

Sign-in and access

Sign in with Google to create your own member workspace. If Google blocks authorisation or sign-in keeps returning an error, contact support with the message. Platform reviewers with issued test credentials can use review account sign-in to access the same member features.

TikTok will not connect

Start from Connections and sign in to the TikTok account you intend to use. Complete TikTok’s consent screen and check the account name on return. If authorisation expired, restart from Connections. While production review is pending, the TikTok account must be eligible for the app’s sandbox testing.

TikTok limits or missing audience choices

The app obtains the choices from TikTok for your account. If TikTok cannot provide them, publishing is blocked. A posting-limit message means you should wait and try later. Before approval, use an eligible private test account and manually select Only me; paid-partnership content cannot use this visibility.

Media is rejected

Run Check before posting and read the suggested fix. For a video, a standard MP4 using H.264 video and AAC audio is a useful export starting point, but dimensions, duration and file size must also fit the chosen destination. Use the app’s conversion option when offered, or replace the file yourself. A compatibility check cannot guarantee platform acceptance.

A post is still processing

Wait for the reported status to update and check the destination app. TikTok can take a few minutes to make an accepted post visible. Do not repeatedly create new posts while the first attempt is processing.

Disconnect or delete your data

Use Disconnect in Connections to remove a social connection. Posts already live on TikTok stay there; manage them inside TikTok. To delete your Kratos-Sync account, open Profile, choose Delete account and type DELETE to confirm. Your logins end immediately; cleanup normally finishes within 48 hours, after existing upload links expire. You can sign up again after cleanup to start with an empty account. If deletion remains pending after 48 hours, or you cannot sign in, email support from your sign-in address. See the Kratos-Sync Privacy Policy for shared-work, backup and older-upload retention details.